WhatsUp Gold MSP
Customer Focused Network Management for MSP's
Double Six Networks's Easy To Understand Installation Guide To WhatsUp Gold Distributed & MSP Editions.
How can we deploy WhatsUp Gold MSP edition?
WhatsUp Gold MSP edition provides several deployment models to meet your and your client's needs.
Remote Monitoring: In cases where connectivity between your site and customer site is non-dedicated or is unreliable, MSP Edition can be deployed with Remote MSP client installations at each customer site and MSP Central in your NOC.
Central Monitoring: MSPs that have dedicated VPN connectivity to each customer site can deploy MSP Central in their NOC and monitor each customer site from the central installation.
Hybrid Monitoring: This is a combination of both the remote monitoring and central monitoring models where some of the connectivity to customer sites is dedicated and non-dedicated.
How does the MSP central installation receive monitoring data?
Each deployment model is different in how monitoring data is received by the MSP central installation.
In the case of remote installations where there is a non-dedicated connection to each remote customer site, monitoring is local to each remote site. Only when a change in status occurs (failure or monitored threshold is exceeded) or summarized updates are sent from each remotely monitored site to central. Security is enforced by requiring each remote site to use an ID and password to validate itself to the central installation in the MSP NOC.
For centralized monitoring with dedicated connectivity, monitoring is continuous and data is continuously passed back and forth between each device monitored and the MSP NOC.
With hybrid monitoring, both of the models detailed above apply.
What does the console show?
With flexible display options, the WhatsUp Gold management console can be configured to display each customer site independently in its own secure workspace. MSP NOC personnel can configure maps and group devices for each customer network so that they can be viewed through Dashboard Manager.
How can I make changes to my client monitoring settings?
Depending on the monitoring model used, changes to monitoring settings can be accomplished in a number of ways.
In a centralized model, all monitor setting changes are made at the NOC for each device. For a distributed or hybrid implementations, MSP personnel must log into each remote site to change monitor settings.
Can I view all my clients on one screen?
WhatsUp Gold MSP Edition graphs and maps all devices for each client network on an integrated, icon-based dashboard that makes it easy to view multiple customer networks at the same time from a single management console.
Can I produce aggregated reports, for example, of hard drive status for servers across all sites in a single report?
Central does not have the data from all the Remotes and their monitors, so there is no single report that shows what is desired. One could create a Workspace Report with the Remote Summary report for each site and that could show the status of all the devices in all the remotes, but it shows everything, not just one monitor.